Terms & Conditions

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 (“IT ACT”) AND RULES ISSUED THEREUNDER, AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE IT ACT AND IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF APPLICABLE LAWS, INCLUDING THE CONSUMER PROTECTION (E-COMMERCE) RULES 2020, THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS AND CONDITIONS FOR ACCESS OR USAGE OF THE WEBSITE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

PLEASE READ THESE TERMS AND CONDITIONS (“T&C”) CAREFULLY. BY ACCESSING, BROWSING, USING www.smartveda.co  OR ANY OTHER WEBSITE, MOBILE VERSION OF THE WEBSITE OR MOBILE APPLICATION (THE TOGETHER “WEBSITE”) OR AVAILING ANY OF THE PRODUCTS OF ASTEROID E-COMMERCE LLP ( HEREINAFTER REFERRED TO AS “COMPANY” OR “US” OR “WE”) YOU INCLUDING THE PERSONS WHO BROWSES OR THE PERSONS WHO ORDERS THE PRODUCT AGREE TO BE BOUND BY ALL OF THE T&C MENTIONED HEREUNDER.

THE DOMAIN NAME AND WEBSITE SMARTVEDA IS OWNED BY ASTEROID E-COMMERCE HAVING ITS REGISTERED OFFICE AT KHASRA NO. 336 , 3rd FLOOR CHAKRATA ROAD, NEAR ASHIRWAD PETROL PUMP, BALLUPUR CHOWK, DEHRADUN, UTTARAKHAND  248001

Only persons who can enter into legally binding contracts under the Indian Contract Act, 1872 can use the Website and/or transact on the Website. Any minor who wishes to use or access the Website is required to conduct such a transaction through their legal guardian or parents. If you represent a company, partnership firm or sole proprietorship, you shall be eligible to access and use the Website to conduct the transactions on its behalf only if you have been duly authorised by way of necessary corporate action, as may be prescribed statutorily and/or under the charter documents of such entity.

The Company reserves the right to amend or revise the T&C at any time by uploading a revised or amended T&C on the Website with or without prior notice. The amended T&C will be effective immediately after it is uploaded on this Website. Your access or use of the Website following any such changes constitutes your acceptance to follow and You shall be bound by these T&C, as amended. The version of the T&C that will apply to your order will be those uploaded on the Website at the time you use or access or place your order. For this reason, we encourage you to review these T&C each time you access and place your order. This T&C does not alter in any way the terms or conditions of any other written agreement you may have with the Company for other products or services. If you do not agree to this T&C (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this T&C, please press CTRL + P.

You may only access the Website for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Website.

We reserve the right to block any user and permanently disable user account if we believe in our sole discretion that action of such a user has resulted in breach of fair usage policy or T&c.

PRODUCTS

Terms of Offer: The Website offers for sale certain products (“Products”). The Products shall include trial products and the products offered free of cost. By placing an order for the Products through the Website, you agree to the terms and conditions set forth in this T&C. The Products described on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the Products, or samples thereof, you receive from us unless agreed otherwise. We reserve the right, with or without notice, to cancel or reduce the quantity of any Products to be provided to you that we believe, in our sole discretion, may result in the violation of our T&C.

The Company may change, suspend, or discontinue the availability of any of the Products at any time, without any notice or liability. You acknowledge that the price payable in connection with the Product or any service, may be subject to change, without notice or liability.

While describing our Products on our Website, we endeavour to be as accurate as possible. To the extent implied by applicable law, we do not warrant that the Product descriptions, colours, information or other content available on the Website are accurate, complete, reliable, current, or error-free. The Website may contain typographical errors or inaccuracies and may not be complete or updated. Such errors, inaccuracies or omissions may also relate to pricing and availability of the Product or services. Please note that the Product pictures are indicative and may not match the actual Product.

I hereby authorise and give consent to Asteroid E-Commerce LLP  (Smartveda) to send me, either through itself or through any third party service provider, from time to time various information/alerts/sms/other messages or calls or commercial communication, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with national do not call registry/listed in national customer preference register or not.

I also confirm that by sending any of such messages/calls, I will not hold Asteroid E-Commerce LLP  (Smartveda) its third party service provider liable / institute complaint under the telecom commercial communications customer preference (TRAI) regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time.

You further understand that the access to the website/mobile application and the offer of services is conditional upon your irrevocable consent and acceptance of all the terms, conditions and obligations contained herein (as may be amended from time to time).

Opt Out Procedure: We provide 3 easy ways to opt out from future Customer Solicitations.

You may use the opt out link found in any email solicitation that you may receive.

You may also choose to opt out, via sending your email by addressing to: info@smartveda.co

You may send a written removal request to Asteroid E-Commerce LLP  (Smartveda) Khasra No. 336 , 3rd floor Chakrata Road, Near Ashirwad Petrol Pump, Ballupur Chowk, Dehradun, Uttarakhand 248001

Proprietary Rights:
All the brand names owned and licensed to the Company are exclusive property of the Company, its affiliates, partners or licensors, and is protected by laws of India, including laws governing all applicable forms of intellectual property. The Company has the proprietary rights and trade secrets in the Products. You shall not copy, reproduce, modify, duplicate, re-publish, re-sell or re-distribute any Product manufactured and/or distributed by the Company in whole or in part or in any other form whatsoever. The Company also has rights to all trademarks and trade dress and specific layouts of this webpage, including without limitation calls to action, text placement, images, technology, content, software and other materials, which appear on the Website, including its looks and feel. No trademark is granted in connection with the Products or the materials contained on the Website. The access to the Website does not authorise anyone to use any trademarks in any manner. The trademarks displayed on the Website whether registered or unregistered, are the intellectual property of the Company.

Tax: If you purchase any Products, you will be responsible for paying any applicable taxes in relation to such purchase.

WEBSITE

Your Account:
You may create and hold one user account (“Account”) only. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your Account. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature. Each Account is non-transferrable and may not be sold, traded, combined, or otherwise shared with any other person.

If you are accessing, browsing and using the Website on someone else’s behalf; you represent that you have the authority to bind that person to all the T&C herein. In the event that the person refuses to be bound as the principal to the T&C, you agree to accept liability for any harm caused by any wrongful use of the Website resulting from such access or use of the Website in whatsoever nature.

If you know or have reasons to believe that the security of your Account has been breached, you should contact us immediately at the ‘Contact Information’ provided below. If we have found a breach or suspected breach of the security of your Account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to the Company.

We reserve the right to refuse service and/or terminate accounts without prior notice if the T&C are violated or if we decide, in our sole discretion, that it would be in the Company’s best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Website. The information provided to us shall be maintained by us in accordance with our Privacy Policy.

Content; Intellectual Property; Third Party Links:
In addition to making the Products available, the Website also offers information and marketing materials. The Website also offers information, both directly and through indirect links to third-party websites about ayurvedic supplements. The Company does not always create such information and the content published on the Website; instead, the information and content are often gathered from other sources. The Company does not endorse any such information or content and the Company expressly disclaims any and all liability in connection with the same. The Company is not responsible or liable for the information or the content or any damage or loss that may result from your access to or reliance on such information or content. To the extent that the Company does create the content on this Website, such content is protected by intellectual property laws of India. Any unauthorised use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal and non-commercial use.

We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement, you can write to us at info@smartveda.co 

Any links to third-party websites are provided solely as a convenience to you. The Company does not endorse, affiliate, sponsor or recommend any such third-party websites. The Company is not responsible or liable for the content of or any damage or loss that may result from your access to or reliance on these third-party websites. You should always read the terms and conditions and privacy policy of a third-party website before using it. If you access or use such third-party websites, you do so at your own risk.

Use of Website:
The Company is not responsible for any damages resulting from use of the Website by anyone. You will not use the Website for any illegal purposes. You will (a) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (b) not interfere with or disrupt the use and enjoyment of the Website by other users, (c) not resell material on the Website, (d) not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and (e) not defame, harass, abuse, or disrupt other users of the Website, (f) not to do or attempt to do any action which is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propaganda or otherwise unlawful in any manner whatever.

Licence:
By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your personal, non-commercial use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from the Company or the applicable third party (if third party content is at issue).

Posting:
By posting, storing, or transmitting any content on the Website, you hereby grant the Company a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world, subject to the Company’s privacy policy. You are solely responsible for your interactions with other users of the Website and any content you post. The Company is not liable for any damage or harm resulting from any posts by or interactions between the users. The Company reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content the Company deems objectionable. Under no circumstances will the Company be liable in any way for any user generated content, including without limitation, for any errors or omissions in such content or for any loss or damage of any kind incurred by you as a result of the use of any such user generated content transmitted, uploaded, posted, e-mailed or otherwise made available via the Website. You hereby waive all rights to any claims against the Company for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such user generated content.

Site Security:
You are prohibited from violating or attempting to violate the security of the Website, including, without limitation,

accessing data not intended for you or logging onto a server or an account which you are not authorised to access;

attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing";

sending unsolicited email, including promotions and/or advertising of products or services; or

forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability

threatens the unity, integrity, defence, security or sovereignty of India, public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence.

 

Payment Method:
The Payments for the Products available on the Website may be made in the following ways:

Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, UPI, QR, PayPal and reward points.

Cash on Delivery.

 

Chat Facility:
The chat facility has been provided to help you with any and all Website related queries. Any use of this service shall be subject to the following conditions:

The Company may suspend the chat service at any time without notice.

The Company or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.

Communication through chat may be stored by the Company for future reference, and the user of such service will not have the right to access such information at any future date.

While 'chatting', you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.

You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.

 

SHIPPING AND DELIVERY

Smartveda shall handle the logistics of the delivery of the products ordered by you. At the time of placing your order, depending on your place of residence, an estimated time of delivery would be shared with you. Once the order is shipped the consignment number for tracking the status of your order would be shared with you. Please note that Smartveda will try its level best to make sure that you receive your order as fast as possible but due to certain external circumstances, your order might take a while longer to get delivered. Please refer to our Shipping and Delivery Policy provided on our Website, as amended from time to time. 

Tracking Facility:
Upon dispatch of the Product, you will receive an email with the details of the tracking number and the courier company. The order status can be tracked after 24 hours from the time of dispatch.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The Website is provided on an “as is” and “as available” basis. 

Smartveda makes no representation or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials or products shown on this Website. You expressly agree that your use of the Website is at your own risk. 

Smartveda makes no representation regarding the use of or result of the use/ depiction of the contents on the Website in terms of their correctness, accuracy, reliability, or otherwise. Smartveda shall not be liable for any loss suffered in any manner by the user as a result of depending directly or indirectly on the depiction of the contents on this Website. 

The images shown on the Website are only indicative in nature and the actual product may vary in size, colour etc. 

We do not warrant that the Website, its server or email sent are free of virus or other harmful components. We will not be liable for any damages of any kind arising from the use of this Website, including but not limited to direct, indirect, incidental, punitive and consequential damages. 

You acknowledge that this Website is provided only on the basis set out in the Terms of Use. Your uninterrupted access or use of the this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website.  

You agree that, to the fullest extent permitted by applicable law, neither Smartveda nor Smartveda’s holding, subsidiaries, affiliates, partners or licensors will be responsible or liable (whether in contract, tort including negligence or otherwise) under any circumstances for any (a) interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, loss, theft, mis-delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealing with or the presence of off-website links on the Website; (e) viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in content; or (g) events beyond the reasonable control of Smartveda. Smartveda makes no representation or warranties that defects or errors will be corrected. 

Further, to the fullest extent permitted by law, neither Smartveda nor Smartveda’s subsidiaries, affiliates, partners or licensors will be liable for any indirect, special, punitive, incidental or consequential damages of any kind (including lost profits) related to the Website or use thereof regardless of the form of action whether in contract, tort including negligence or otherwise, even if we have been advised of the possibility of such damages and in no event shall Smartveda’s maximum aggregate liability exceed. This disclaimer constitutes an essential part of this Terms of Use.  

TERMINATION

These Terms of Use are effective unless and until terminated by either you or Smartveda. You may terminate the Terms of Use at any time, provided that you discontinue any further use of this Website. Smartveda may terminate the Terms of Use at any time and may do so without notice and accordingly deny you access to the Website, such termination will be without any liability to the Website. Upon any termination of the Terms of Use by either you or Smartveda, you must promptly destroy all material downloads or otherwise obtained from this Website, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of the Terms of Use shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the Terms of Use. 

INDEMNITY

You agree to defend, indemnify and hold harmless Smartveda, its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Smartveda or any third party including but not limited to breach of any warranties, representatives or undertakings or in relation to the non-fulfillment of any of your obligations under the Terms of Use or arising out of your violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use. 

VARIATION OF THE TERMS OF USE

At any given point of time, Smartveda may modify these Terms of Use of the Website, without giving any prior intimation to you. You can review the most current version of the Terms of Use at any time on the Website. Smartveda reserves its right to update, change or replace any part of these Terms of Use by posting updates and changes to the Website. It is your responsibility to check the Website periodically for changes. Your continued use of or access of the Website, following the posting of any changes to the Terms of Use, constitutes acceptances of those changes.

PRIVACY POLICY

Smartveda understands the importance of safeguarding your personal information and has formulated a Privacy Policy, to ensure that your personal information is sufficiently protected. Apart from these Terms of Use, the Policies shall also govern your visit and use of the Website. Your continued use of the Website implies that you have read and accepted the Privacy Policy as well as Policies and you agree to be bound by their terms and conditions. You hereby consent to the use of personal information by Smartveda in accordance with the terms and purpose set forth in the Terms of Use as well as the Policies, which may be subject to amendment from time to time at the sole discretion of Smartveda . Please refer to our Privacy Policy provided on our Website.

GOVERNING LAW AND JURISDICTION

All disputes in connection with these Terms of Use shall be construed and governed in accordance with Indian laws and shall be subject to the exclusive jurisdiction of the competent courts at Bangalore only. Smartveda reserves the right to seek and obtain any injunctive relief, provisional or interim relief from any court of competent jurisdiction to protect Smartveda’s trademark or other intellectual property rights or confidential information. 

GENERAL

You acknowledge and hereby agree to these Terms of Use and that it constitutes the complete and exclusive agreement between us concerning your use of the Website and supersedes and governs all prior proposals, agreements, or other communications.

Smartveda reserves the right, in our sole discretion, to change/ alter/ modify these Terms of Use and Policies at any time by posting the changes on the Website. Any changes are effective immediately upon posting to the Website. Your continued use of the Website thereafter constitutes your agreement to all such changes to the Terms of Use as well as the Policies. Smartveda may, with or without prior notice, terminate any of the rights granted by these Terms of Use and Policies. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website. 

Nothing contained in these Terms of Use shall be construed as creating any agency, partnership, affiliation, joint venture or other form of joint enterprise between us. Smartevda ’s failure to require your performance of any provision hereof shall not affect Smartveda’s full right to require such performance at any time thereafter, nor shall Smartveda’s waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms of Use and/ or Policies shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such enforceability or invalidity shall not render these Terms of Use and/ or Policies unenforceable or invalid as a whole but the Terms of Use and/ or Policies shall be modified, to the extent possible, by the adjudicating entity to fully reflect the original intent of the parties as reflected in the original provision. The headings of the Terms of Use are for convenience purpose only and shall not be used in its interpretation. 

If you have any questions with regards to the Terms of Use, please email Smartveda at info@smartveda.co

Grievance Redressal

Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the Customer Care Officer as mentioned below via mail, email or phone. 

Customer Relationship Manager 

Mr Sunil Rudriyal
Email: sunil@asteroidecommerce.com
Ph: 7818007435
Address: Khasra No. 336 , 3rd floor Chakrata Road, Near Ashirwad Petrol Pump, Ballupur Chowk, Dehradun, Uttarakhand 248001

We urge you to provide a detailed description of the information, violation, objectionable content, or your complaint/grievance, to allow us to effectively resolve your request. We make our best efforts to resolve grievances within 30 days of receiving a complaint, or within the timelines stipulated under applicable law.